• Referral Scheme

    We offer a very generous referral scheme for our customers. Refer a friend who goes on to purchase any 5, 10, 20 block or recurring membership and receive a free credit to use on any class.

  • Guest Passes

    If you have a recurring Lift or Reformer Membership, either 12 credits or Unlimited, you will receive one free guest pass (bring a friend for free!) to use per month. This pass is added to each new billing/renewal month.

Lateness Policy

We have a strict lateness policy. Anything over two minutes is considered late and you will not be allowed into class. Please contact us at hello@builtlondon.com if you have any issues and we can assist you.

Cancellations

Classes: Classes have a 12 hour cancellation period. This means anything inside that window is considered a late-cancellation. The late cancellation will result in the loss of your class credit and a small £10 fee.

Personal Training + 1-1s: Personal Training and 1-1’s have a 24 hour cancellation period. This means anything side this window is considered a late-cancellation and will result in the loss of your credit.

If you would like to query this please do email us at: hello@builtlondon.com and someone will assist you.